All Mina Scissors orders are shipped directly from our headquarters in Tokyo via FedEx. We ship worldwide, and in most regions we use FedEx Priority or FedEx Express for fast, tracked delivery.
Where We Ship
We ship to customers and distributors in:
- North America — United States, Canada
- Europe — United Kingdom, EU member states
- Asia-Pacific — Australia, New Zealand, Japan, Southeast Asia
- Rest of world — please contact us to confirm your country
If your country is not listed, contact us first — we can often arrange shipping on request.
How Long It Takes
Delivery times are measured from the date your order is dispatched from our Tokyo office. Orders are typically dispatched within one to three working days of payment.
| Region | FedEx Priority | FedEx Express |
|---|---|---|
| North America | 2–4 working days | 3–5 working days |
| Europe / UK | 2–4 working days | 3–5 working days |
| Asia-Pacific | 1–3 working days | 2–4 working days |
| Rest of world | 3–7 working days | 5–10 working days |
Delivery times are estimates and do not include customs clearance delays in your country.
Shipping Costs
Shipping is calculated per order based on weight, destination, and chosen courier service. We will confirm the shipping cost in your quote before you pay.
Customs and Duties
For international orders, any customs duties, taxes, or import fees charged by the destination country are the responsibility of the customer. We declare all shipments accurately as commercial goods.
Tracking
Every shipment is tracked. We will email you the FedEx tracking number when your order is dispatched.
Returns
We offer a 30-day satisfaction guarantee on all direct orders from our Tokyo office.
If you are not satisfied with your purchase:
- Contact us within 30 days of receiving your order
- Describe the issue — we want to understand what was wrong
- Return the scissors — in their original condition and packaging
- We process the return — once we receive them, we will issue a refund or exchange
Return shipping costs are the responsibility of the customer unless the scissors were defective or damaged in transit.
Orders placed through distributors or regional retailers are covered by the return policies of that retailer.
Damaged Shipments
If your shipment arrives damaged, photograph the damage before unpacking further and contact us immediately. We will work with FedEx to resolve the issue.
Warranty Claims
Manufacturer’s warranty is separate from the satisfaction guarantee. For warranty issues, see our sharpening and maintenance page or contact us directly.